Agent Portal Menu
This table shows the TBS Agent Portal User Menu along with the Company Modules, User Permissions, and Application Settings that control access and functionality.
| Menu | Level 2 | Level 3 | UserHasRights (Permissions) | AppSetting |
|---|---|---|---|---|
| Customers | Recently Viewed | Customers.Access | ||
| Search | Customers.Access | |||
| Inventory | Customers.Access | |||
| LD Disconnect Search | Customers.Access | Agents_ShowLDDisco | ||
| Local Disconnect Search | Customers.Access | Agents_ShowLocalDisco | ||
| Create | Customers.Add | |||
| Orders | Recently Viewed | Orders.Access | ||
| Inventory | Orders.Access | |||
| Tree | Orders.Access | |||
| Create Order/LOA* *requires customization |
LOA.Access |
LOA_AgentURL | ||
| Create Change (MACD) Request | Off for everyone | |||
| Tickets | Recently Viewed | TroubleTickets.Access | ||
| Inventory | TroubleTickets.Access | |||
| Tree | TroubleTickets.Access | |||
| Reports | AR Report | Agents_ShowARReport | ||
| Base Summary | ||||
| Billed Revenue | Agents_ShowBilledRevenue | |||
| Care Codes | Agents_ShowCareCodes | |||
| CDR Summary | Agents_ShowAgentCDRSummaryReport | |||
| Commissions | Commissions.Access | |||
| Disconnected Products | Agents_ShowDisconnectedProductsReport | |||
| Additional Reports | ||||
| Resources | Check Rates | |||
| Agent forms | Instructions | One for each in lkDropdown where ListName is "AgentDownFormsSections" | ||
| Escalation Lists | ||||
| Pricing | ||||